Have you heard the news? Gray, Gray & Gray has released the 2013 Oilheat Industry Survey results!
The 22nd annual survey was distributed to retail fuel oil and propane dealers throughout the Northeast and Mid-Atlantic regions of the U.S. Some of the highlights of this year’s survey results include:
Nearly one-third of survey respondents (31%) reported a gain in the number of customers this year, up strongly from 2012 results in which only 18% of dealers added customers.
The pace of homes being converted from heating oil to pipeline gas slowed dramatically, with 41% of dealers reporting losing customers to gas conversion, compared to 74% losing customers to gas in 2012.
More dealers are focusing on providing service in addition to product delivery, with respondents reporting that an average of 48% of customers were on paid service contracts during the year.